Intake Tools

Intake

Service Now

Description

Replace email and spreadsheets with collaborative workspaces and automated business services. Create a modern work environment by placing a service‑oriented lens on the activities, tasks and processes that make up day‑to‑day work life. This service model enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability and analyze critical service metrics.

URL

http://www.servicenow.com/

Pipeline Position

Intake

Tool Type

Mangement

License

Commercial

API Coverage

-%

API Type

REST

API Docs

https://developer.servicenow.com/app.do#!/restapidoc?v=geneva&to=classrestctableapigeneva

Cloud Scalable

Yes, SaaS

Run as a Service

Yes, SaaS

Pipeline Example

None

Client Libraries

GlideAjax - client side display libraries

CI/CD Plugins

Data Sent to the Cloud

Yes

Notes:

I have had past students from my AppSec Pipeline trainings mention that they used ServiceNow successfully for intake. I do not have any direct experience using ServiceNow in this capacity. Data here is my best guess and is likely inaccurate. PRs accepted. - Matt Tesauro

Last Evaluated

Thu, 15 Oct 2015 18:41:31 -0500